HP Business Outlet – FAQs
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hp.businessoutlet@hp.com.
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How are refurbished computers manufactured? |
| Refurbished products from HP are thoroughly tested to make certain they're in proper working order. If a model fails testing, HP determines cause and replaces any failed components. If a model contains a component with a known failure rate, the component is automatically discarded. Then, refurbished models are put through a series of mechanical and electrical stress tests, new software BIOS are downloaded, a final inspection, cleaning and re-packaging. Most often, refurbished products are indistinguishable from their equivalent counterparts, though some may have cosmetic blemishes or scratches. |
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Where do refurbished computers come from? |
| Refurbished computers are not used computers that have been in use over a long period of time. HP offers a 30-day return on new computers, and inevitably, some are returned during that period because the customer didn't like the keyboard, didn't like the color, and so on. All such PCs have to go through the refurbishing process, so they cannot be represented as "new". In many cases, a refurbished PC from HP may never have been used, and could be a system that was returned to HP because newer models took its place, a cancelled order, or simply because the packaging was marred. |
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What is the return policy? |
| Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines. |
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Do refurbished products from HP come with a warranty? |
| Refurbished products purchased from HP come with complete HP warranty, service and support. The level of service and duration varies depending on the model. |
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| Generally, refurbished Business products are covered with a 1-year HP limited warranty and refurbished Home & Home Office products are covered with a 90-day HP limited warranty. |
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Can I upgrade my warranty coverage? |
| Yes, the base warranty for refurbished products can be extended or enhanced by purchasing a HP Care Pack Service. To add an extended service plan, call a HP Business Outlet sales representative at 1-8888-385-5408. |
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What is included with a desktop? |
| Keyboard, mouse, power cord, Microsoft certification, instruction manual and warranty documentation. Monitors and speakers are sold separately. |
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What is included with a notebook? |
| Power cord, battery pack, Microsoft certification, instruction manual and warranty documentation. |
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Where can I get more information regarding the technical aspects of this system? |
| Email your questions about a system to hp.businessoutlet@hp.com |
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| Visit the HP Product Bulletin for technical overviews and specifications for business PCs. (Please note: Warranty and some product features on refurbished products may vary from Product Bulletin.) |
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| If you need help deciding which product or series to buy, visit HP's Buying Guides |
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| Visit HP's Support and Drivers for even more detailed product information including advisories, documentation, parts, questions & answers, technical support, self-help and more. |
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How can I tell what the desktop form factors are? |
| In HP's traditional line-up of business desktop PCs, HP offers four form factors: Microtower, Ultra Slim Desktop, Small Form Factor, and Convertible Minitower. |
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| Microtower |
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| Ultra Slim Desktop |
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| Small Form Factor |
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| Convertible Minitower |
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How do I decipher part numbers for refurbished products? |
| After a unit has been refurbished, the original part number is appended with an "R", for example: |
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1234567#ABA changes to 1234567R#ABA |
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123456-123 changes to123456R-123 |
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| If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to the original part number by removing the "R". |
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What about shipping and handling charges? |
| Shipping and handling is limited to the United States. All orders are shipped via FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping vary from product to product. For example, standard ground shipping for a desktop costs $15 - $29, notebooks are $19, workstations are $29 - $45, and monitors are $16 - $20. Generally speaking, rates for FedEx 2-Day run about 50% more than ground. Please contact an HP Remarketing Services sales representative for more details. |
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Where can I find replacement parts? |
| For genuine, quality refurbished HP and Compaq parts, please visit HP's Parts Store or call one of our Product Remarketing Partners: |
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Big Blue Products, Inc. (631) 351-3600, |
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MasterWorks International Inc. (800) 695-2282, |
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