Business desktops, personal workstations, blade PCs, business notebooks and tablet PCs

Please visit the HP Care Pack Lookup Tool web site- http://www.hp.com/go/lookuptool for exact HP Care Pack Service part numbers.

Terms and Service Levels	1yr	3yr	4yr	5yr
Next Business Day Support for Travelers with Defective Media Retention*
Notebook - with 1yr (offsite) warranty
Notebook & Tablet PC - with 3yr (offsite) warranty
Notebook - with 3yr (onsite) warranty

Terms and Service Levels	1yr	3yr	4yr	5yr
Next Day Exchage Support with Defective Media Retention
Blade PC - with 3yr warranty

Terms and Service Levels	1yr	3yr	4yr	5yr
Next Business Day Onsite Support with Defective Media Retention*
Desktop - with 1yr (onsite) warranty
Desktop - with 3yr (onsite) warranty
Workstation - with 3yr (onsite) warranty
Notebook - with 1yr (offsite) warranty
Notebook & Tablet PC - with 3yr (offsite) warranty
Notebook - with 3yr (onsite) warranty

Pick Up and Return Hardware Support with Defective Media Retention*
Notebook - with 1yr (offsite) warranty
Notebook & Tablet PC - with 3yr (offsite) warranty

Pick Up and Return Hardware Support with Defective Media Retention* and Accidental Damage Protection

Notebook - with 1yr (offsite) warranty

Notebook & Tablet PC - with 3yr (offsite) warranty

Server products

Term & Service Level	4hr 13x5	4hr 24x7	6hr CTR
3 Year Hardware Support with Defective Media Retention Service
DL14x
DL18x
DL320
ML11x
ML150
ML310
ML350
DL360
ML370
DL38x
DL38x Pkg Cluster
ML570
DL58x
c-Class server blades
c-Class storage blades

Term & Service Level	4hr 13x5	4hr 24x7	6hr CTR
4 Year Hardware Support with Defective Media Retention Service
DL14x
DL18x
DL320
ML11x
ML150
ML310
ML350
DL360
ML370
DL38x
DL38x Pkg Cluster
ML570
DL58x
c-Class server blades
c-Class storage blades

Term & Service Level	4hr 13x5	4hr 24x7	6hr CTR
5 Year Hardware Support with Defective Media Retention Service
DL14x
DL18x
DL320
ML11x
ML150
ML310
ML350
DL360
ML370
DL38x
DL38x Pkg Cluster
ML570
DL58x
c-Class server blades
c-Class storage blades

Storage products

Term & Service Level	4hr 13x5	4hr 24x7	6hr CTR	Support plus	Support plus 24
3 Year Hardware Support with Defective Media Retention Service
MSA Family
NAS / Storage Server
VLS Family
D2D Family
AiO Family

4 Year Hardware Support with Defective Media Retention Service
MSA Family
NAS / Storage Server
VLS Family
D2D Family
AiO Family

5 Year Hardware Support with Defective Media Retention Service
MSA Family
NAS / Storage Server
VLS Family
D2D Family
AiO Family

The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed and approved) and provide a replacement disk.