Do your employees spend valuable time troubleshooting software problems? HP PC Helpdesk gives professionals in small and medium-sized businesses access to advice and assistance for popular software applications, including multivendor office suites, mobile device applications, antivirus, and mail applications from major software vendors such as Microsoft®, Adobe®, and BlackBerry®. This service is available on any model of PC, regardless of manufacturer. A single purchase can be used by all the employees in your organization. Simply purchase, register, and share your Care Pack registration information with your staff.
Watch the HP technician take remote control of your PC or Windows® OS—enabled mobile device and troubleshoot your issue real time. After your Care Pack purchase simply call the dedicated 800 toll free number or submit a ticket via the online trouble ticket system.
Let HP take care of your software support so you can get back to the business of your business!
Ordering Information
HP PC Helpdesk is sold as an incident based Care Pack. You can purchase a package based on how many times your employees will use during a 12 month period. Once you've used all incidents, simply purchase a new Care Pack, register, and continue to use the same dedicated 800 # and online trouble ticket form. The available packages are:
UQ903E HP 1y 9x5 5 Incident package – PC Help Desk $149
UQ904E HP 1y 9x5 10 incident package – PC Help Desk $289
UQ905E HP 1y 9x5 25 incident package – PC Help Desk $679
FAQ
Q.
How do I purchase PC Helpdesk?
A.
Contact HP SMB Sales at 866-625-0242 or your local HP reseller for purchase. Partner Locator
To order – Purchase HP PC Helpdesk by itself or with your workstation, PC, Notebook or Tablet PC, or contact your HP Authorized reseller and protect your business today!
Following registration, click "show certificate" and print or save your Care Pack Certificate. The following browser page will provide access to the documents, Product Contact Details and Care Pack Service Description.
This documentation will provide the dedicated 800 # and trouble ticket web address for exclusive use by PC Helpdesk customers.
Features
PC Helpdesk is a remote service to assist with questions on Windows and business related software, security and network issues, as well as help with PC performance activities.
•
Dedicated US based software support team focused on small business
•
Support is available 8 am to 5pm Monday through Friday
•
Assistance on software usage, features, installation, and configuration
•
Advising on networking and printer related issues
•
Accelerated problem resolution—provides your users with a direct line to advice and assistance
•
Simplified search for answers to user questions—provides a single provider supporting HP and other vendors' products
•
PC diagnostics and tune-up steps help ensure that your PC is clean, virus-free, and performing well
•
Full coverage software support for an entire organization—allows usage by any employee. Available in different packages suitable to your company's IT needs and budget.
Trademarks
Adobe is a trademark of Adobe Systems Incorporated. Microsoft is a U.S. registered trademark of Microsoft Corporation. Blackberry is a trademark of Research In Motion Limited
To download the latest Adobe® Reader®, please go to the Adobe website at http://www.adobe.com. Adobe and Reader are trademarks of Adobe Systems Incorporated.
Printable version
