| Your office's processes are driven by technology—an indispensable component of a well tuned, highly efficient medical practice. Yet despite following industry best practices with respect to maintenance and software updates, back-ups, redundancy, and security, you remain vulnerable to hardware failure. In fact, enterprise-class notebooks (of all makes and varieties) can be expected, on average, to fail 12% in the first year, with failure rates growing by 50% by the third year[1]. |
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| Can your practice continue to operate at optimal efficiency (or even provide standard levels of patient care and service) if a Tablet PC in a consultation room fails? What if a front office PC or back office printer goes down? Even if covered under warranty, most hardware will need to be shipped off-site and may not be repaired and returned for several days. Can your practice afford to do without a certain hardware component for up to a week or more? |
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| HP's Care Packs are available at relatively low cost to support your practice and maximize productivity. In particular, HP's Next Day Exchange Care Pack offers the peace of mind of an insurance policy, offering next-day replacement for printers and onsite repair for notebooks, minimizing disruption to your practice[2]. This easy-to-use HP Care Pack service gives you a cost-efficient alternative to onsite repair for HP products. |
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| Under this Care Pack, HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. If an issue cannot be resolved remotely, HP replaces your failed printer with a new or equivalent-to-new product free of major cosmetic defects, shipped overnight via premium airfreight to your location. Shipping charges, for both the returned and replacement products, are prepaid by HP. Next-day delivery is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 a.m. the following business day in most areas within the continental US. |
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| Concerns about your hard drive (and the secure data stored on it) leaving the premises can be addressed with an additional Care Pack service, Defective Media Retention, which ensures that your hard drive will not leave your site, whether support is pick up and return or onsite repair for your notebook or desktop device. |
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